Laura Ortuondo

Hi, I'm Laura Ortuondo. Welcome to my profile!

Laura Ortuondo's Bio:

Laura Ortuondo's Experience:

• PMO / Business Analyst at Cisco Systems

  December 2008 - 2009

  Proactively interacted, examined and collaborated with multiple stakeholders to understand and identify business requirements, deliverables and milestones to implement processes and structured methodology. oDocument minutes, identify action items and properly delegate to SME and decision makers/stakeholders for prompt resolution. Responsible for bringing visibility to items not able to being resolved in the meeting. Escalate cases to ensure proper resolution. oResponsible for using DMAIC process to Define the defects and gaps in previous releases. Measure stability and performance of the project to then Analyze the impacts to each stakeholder and deliverables. Improve the timely execution of each milestone, creating preventive action plan, document and report progress and Control and monitor the change management methods for successful implementation. oServing as a liaison for the core communication and resolution of action items through the progress of the project, in depth understanding and knowledge gathering of the business requirements and effectively monitor and audit accuracy of scope development, traceability and milestone completion. Served as the Single Source of Truth (SSOT). oNegotiate possible solutions and coordinate stakeholder agenda to formally conclude pending issue. oResponsible for monitoring progress of milestones, escalations and effectively communicate to all stakeholders via PowerPoint slides, Kick-Off decks, time sensitive meetings and Weekly communications; including global theatre teams. oCollaborated with tracks including, Configuration, Order team, Workspace, Sell, CA, Finance (I2C), Product Supply Chain/Manufacturing, Pricing and Discounting, User Experience, Access and Solution Architect team to cross-pollinate project development needs, requests, business requirements and tools implementation. oProviding support, leadership and mentoring to track team members with regard to PMO standards and procedures.

• Compliance Manager / Portfolio Management at The Triwest Group - San Diego Division

  2005 - December 2008

  Responsible for developing marketing strategies, customer relations, contract negotiations and data management to track sales and revenue profits for the firm's diverse services.

• Financial Services Manager / International Group Dept. / Priority Banking at Union Bank

  April 1998 - October 2004

  Managed the branch as a profit center. Developed sales and revenue generating programs, includes creating the branch sales plan, develop branch staff and sales activities to achieve branch sales and profitability goals. Maintain branch at approved expenditure and compliant levels. Maintained, organized and designed custom reports for presentation of productivity to Senior Management. Recruited, trained and evaluated sales staff in accordance to set environments. Negotiated commitment and loyalty of staff through constant involvement in operation workflow. oCreated, managed and presented tracking of monthly sales and compliance control reports for Senior Management while designing and implementing innovative sales practices. oConduct recruiting activities for branch sales staff as well the development and training of personnel, including quarterly performance reviews, giving constructive feedback, and administering correction action processes. oAnalyze all necessary personal and financial data, check credit standing, and make pre-underwriting loan decisions within established policy. oAlong with the Operations team, supervised operations of the branch including but not limited to general branch audits, field service audits, and compliance issues. Successfully earned 100% "in compliance audits" while in position. oProvided and developed innovative sales techniques and platform services that included cross-pollination of revenue generating products and services for existing customers and prospects. This led the branch to increase its profit margin by 25% each quarter. oManaged and successfully expanded the Affluent segment of the branch's portfolio. oGathered and organized content to ensure compliance with corporate policies, federal regulations and ensure branch safety requirement implementation. oMonitored suspicious activities through internal project assignments for foreign policy implementation and regulatory boards while U.S. Patriot Act was in development.

• Program Management at Apple

  January 2012

• Project/Program Manager at Apple

  January 2010

  Implementation of Buy-Online-Pick-Up-Instore Functionality. Responsible for overall project management, program coordination and analysis of the life of the project while measuring, monitoring and documenting the progress of each phase. Using consistent discipline and dedication to the design, development, maintenance and execution of process, policies and tools. Provide constant operations support to Program Manager and Senior Management with reporting activities in functional changes, modifications and requirements management. Provide and implement creative solutions and recommendations for the enhancement of the project development and on-going activities. oDesign, train, manage, maintain and enforce Project Plan status reporting for all integrated IS&T system. Using Omni Plan for deliverable measurement and timely execution. oImplementing Apple's D2P (Development to Production) methodologies to structure Project Management activities from end to end for the life of the project. oCoordinate, manage and drive the various activities relevant to each phase of the project such as Playbacks, Kick Offs, Integration Testing, Trainings, documentation development and support, GPMO communications and other cross-collaborative functions. oOrganize all teams to carefully follow protocol, execute deliverables and manage high-risk action items through all phases of the project (Design & Dev.,Integration Testing, UAT) oMaintain and carefully manage diplomacy between stakeholders to promote a positive cross-functional environment. oDocument and track processes and procedures to maintain the integrity of the content and promote consistency. oAnalyze program requirements and changes to critically design and implement solutions. oDevelop and manage tracking and reporting of metrics for weekly and monthly status reports and communications (using the wiki, Keynote presentations, OmniGraffle and Excel tables) oServed as the Single Source of Truth (SSOT) for all teams.

Laura Ortuondo's Education:

• Stanford University

  2013 – 2014
  Advanced Program Management Certification (In progress)
  Concentration: Program Management

• University of Phoenix

  2009 – 2011
  Bachelor's degree
  Concentration: Business Management

• San Diego State University-California State University

  1998 – 2006
  Concentration: International Business

Laura Ortuondo's Interests & Activities: